Outstanding Contract Security Manager


Alan Cook, pictured centre, is the Security Manager at the prestigious Silverburn Shopping Centre and recently completed Customer Experience Management Training with CIM has been recognised for an OSPA Award.

We had the opportunity to speak with Alan, who stressed the importance of interaction and engagement throughout the customer journey. Being approachable, extending a warm welcome and remaining professional is essential to creating a supportive and secure environment for shoppers.

Alan was keen to highlight that successful security in a shopping centre is more than just security; it's about creating a positive guest experience that makes customers feel safe and comfortable.

Well done Alan and good luck at the finals this week! 

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SecuriGroup is rated within the top 1% of approved UK security companies by our Home Office regulator, the Security Industry Authority.

Strengthening the society in which we live, and an Investors in People Gold organisation, SecuriGroup provides innovative and expert solutions to our clients’ security needs. A two-time winner of ACS Champion of the Year, our security management approach shapes the future of the industry by combining physical, electronic, and cyber security to augment our service delivery. 

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